FAQ

Instructions

Follow this simple guide to make sure your cats enjoy their new toy!

We know it can be super exciting to turn on the motor and let the fish flop away! However, we'd advise you to slowly introduce the Floppy Fishy to your cat without turning it on. Let your cat get comfortable with the toy and let them play with the inoperable toy. Catnip may be used during this time. Once they are comfortable, you may turn on the Floppy Fishy and reinforce the behavior with treats. Some cats may immediately be tempted to play, but some may still be cautious. Take your time!

All Floppy Fishys should come with batteries charged. However, it may be possible for it to lose its power during transit. Charging should not take longer than 1 hour and should last up to 5 days of playtime.

The Floppy Fishy can manually be turned on and off. While it is on, it will flop whenever motion is detected. If there is no motion, it will conserve power and stay still. If the Floppy Fishy is turned off, it will be inanimate until turned back on.

About the product

More about the Floppy Fishy and how it works!

Although not required, the Floppy Fishy is shipped and packaged with catnip. The goal is to make your cat comfortable with the Floppy Fishy and what better way than reinforcing the behavior by using catnip. If you wish to refill, change, or discard the catnip, the pouch is inside the Floppy Fishy. Catnip is not required for play.

We only use high quality durable, and non-toxic plush cotton for the Floppy Fishy.

Only the cover & filling is machine washable, please do not include the electric motor or catnip when washing.

Yes! We've seen many customers use the Floppy Fishy as a great dog toy! Our materials are durable and safe, even for dogs! If there is anything wrong, you can always contact us for a replacement or a refund!

Shipping & Tracking

All orders are processed between 1-3 business days (excluding Fri-Sun).

Delivery times vary from location.

United States: 5-12 business days (USPS Parcel Select Ground)

United Kingdom: 2-5 business days (Hermes Parcel)

Australia: 5-12 business days (Australia Post)

Canada: 5-12 business days (Canada Post)

Rest of the world: 5-15 business days (Local Carrier)

We ship free worldwide!

Please allow up to 3 business days for your order to be shipped. Once shipped, you will receive an e-mail shipping confirmation and a tracking number. All orders can be tracked by putting in the order number on our website tracking page

Just contact our support team at support@floppyfishy.com. We will send you additional instructions on how you can send us back your order.

More questions?

No problem! Just contact our support team at support@floppyfishy.com or click on our contact page for more information. We will reply to you as soon as possible.

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